Return & Refund Policy

If you are not fully satisfied with your purchase, we are happy to help within the terms below. This policy applies to orders placed on healthherbal.net only. Orders placed on Amazon or other marketplaces are governed by that marketplace's return policy.

1. Return window

You may return unopened products within 30 days of delivery. To be eligible, the product must be unused, in its original sealed packaging, and in the same condition in which you received it. Please keep your order number ready when you contact us.

2. Products that cannot be returned

For health and safety reasons, we cannot accept returns of products that have been opened or used, unless the item arrived damaged, defective, or is not what you ordered (see Section 3). This protects every customer, since opened supplements cannot be resold.

3. Damaged, defective, or wrong items

If your order arrives damaged, defective, or contains the wrong item, please contact us within 7 days of delivery. Photos of the damage or the incorrect item help us resolve it faster. In these cases, we will offer a replacement or a full refund, including any shipping cost, at your choice.

4. How to start a return

Please contact us before sending anything back, so we can authorize your return and give you the return instructions:

- Phone: +1 949-730-8886 (Monday–Friday, 9:00 AM–5:00 PM Pacific Time)

- Or use the Contact Us form on this site

Please include your order number, the item(s) you wish to return, and the reason for the return. Returns sent without authorization may be refused or returned to you.

5. Return shipping

Unless the return is due to our error (damaged, defective, or wrong item), the cost of return shipping is the customer's responsibility. We recommend using a trackable shipping method, as we cannot be responsible for return packages lost in transit. Our store offers free shipping on outbound orders, so there is no original shipping charge to refund.

6. Refunds

Once your return arrives and passes inspection, we will refund the purchase price to your original payment method within 5 business days and notify you by email. Please note that your bank or card issuer may take additional time to post the refund. If a refund is not approved after inspection, we will contact you to explain why.

7. Exchanges

If you would like a different product instead, please start a return as described above and place a new order for the item you want. For damaged, defective, or wrong items, we can ship a replacement directly instead of a refund — just let us know your preference when you contact us.

8. Questions

If you have any questions about this policy, please reach us at +1 949-730-8886 (Monday–Friday, 9:00 AM–5:00 PM Pacific Time) or through the Contact Us form on this site.

Health Herbal

1031 S Linwood Ave, Santa Ana, CA 92705